Privacy Policy

Salem Tamil Roots ecommerce site (“we”, “our”, “us” - hereafter called STR in short) is committed to protecting the privacy of its customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.

Information We Collect

We may collect the following information:

• Name, shipping address, billing address
• Contact details including mobile number and email address
• Payment-related information (processed via secure third-party gateways)
• Order history and transaction details

Use of Information

Your information is used to

• Process and fulfill orders
• Communicate order updates and delivery details
• Provide customer support
• Comply with legal and regulatory obligations

Data Security

All payments are processed through secure and encrypted payment gateways. STR does not store debit/credit card or banking details.

Disclosure

We do not sell, rent, or trade your personal information to third parties, except where required to fulfill orders or comply with legal obligations.

Ordering Policy (Placing an Order)

Customers may place orders by browsing the STR online catalogue and adding selected products to the cart.
Once the desired items are added, customers must proceed to checkout and provide accurate shipping and payment details. Orders are confirmed only after successful payment.
STR reserves the right to reject or cancel orders in case of incorrect pricing, stock unavailability, or suspected fraudulent activity.

Payment Policy

STR accepts online payments through authorized and secure payment gateways.
Available payment modes are displayed at the checkout page. Orders will be processed only after full payment is successfully received.
STR shall not be held responsible for payment failures caused by third-party payment gateways or banks.

Pricing & GST Policy

• All prices displayed on the website are in Indian Rupees (INR).
• Prices are inclusive of all applicable taxes unless stated otherwise.
• Prices may change at any time without prior notice.
• Orders will be billed at the price applicable at the time of shipment.

GST Compliance

Products sold by STR are subject to Goods and Services Tax (GST) as applicable under Indian law. A valid tax invoice will be provided with each order.

Returns, Replacement & Refund Policy

STR offers replacements on a case-to-case basis, subject to verification.

Replacement Eligibility

Replacement requests must be raised within 48 hours of delivery and must include:

• Order number and invoice number
• Detailed description of the issue
• Clear images or videos of the product, batch details, mono-carton, and outer packaging

Verification & Processing

• Requests are reviewed within 3 working days
• If approved, reverse pickup will be arranged
• Products must be unused, unopened, and returned in original packaging

Replacement orders will be processed within 24 hours of receipt at our warehouse.

Non-Returnable Items

Returns or replacements will not be accepted in the following cases:

• Used or partially consumed products
• Requests made outside the allowed timeframe
• Products with tampered or missing labels, seals, or batch details

Refund Policy

Refunds are issued only in the following situations:

• Product damaged during transit and replacement is not feasible.
• Replacement cannot be fulfilled due to stock unavailability

Refunds are processed after the returned product is received and verified at our warehouse. Refund timelines depend on the original payment method.